Contact us
Questions about an order, customisation, shipping, returns, or product care? Send us a message and our team will help you out.
Need help with an order?
Order status, shipping, returns, customisation requests, and jewellery care — we’ll guide you.
Quick answers
Most questions are covered here. If you still need help, message us using the form above.
How do I track my order?
Share your order number in the message and we’ll send you the latest status and tracking details (if shipped).
What are the shipping timelines?
Timelines vary by product and location. Tell us your city/pincode and the item name for an accurate estimate.
Do you accept returns or exchanges?
We’ll help you check eligibility and next steps. Please include your order number and reason for return/exchange.
Can I place a customisation request?
Yes. Mention the product link/photo, preferred size, metal/finish, and your deadline — we’ll confirm what’s possible.
How should I care for my jewellery?
Avoid direct contact with perfume and moisture. Store in a dry pouch/box and gently wipe with a soft cloth after use.
Is payment secure?
Payments are processed via secure payment gateways. If a payment is pending/failed, share the reference ID for quick help.
Support, made simple
Use the form, or reach out with the option that’s fastest for you.
Include your order number and registered phone/email. If shipped, we’ll share the tracking link.
Share your order number, item name, and the reason. We’ll confirm eligibility and next steps.
Send a reference photo or product link, preferred size, metal/finish, and your required date. We’ll confirm options and pricing.